culture

Ascenders are achievers, striving for excellence and nimbleness in all we do. We provide exceptional client service and support each other in a team-based environment. We value one another’s suggestions and recommendations across all areas and positions within the firm.

What We Offer:

State-of-the-art Technology

Ascende is dedicated to providing the latest and greatest technology to our employees, including on-site technology support. In exemplifying our value of nimbleness and adaptive nature, we also embrace a paperless work environment, provide many employees with laptops, BlackBerry devices and iPhones, have incorporated iPads into the workplace and are exploring other emerging technology for client presentations.

Ascende University

We offer courses through Ascende University to develop our employees’ skills and knowledge. Courses range from one to six weeks in length and encompass the basics of group benefits, plan types, benefits administration and how Ascende supports them. Specific job training is provided by the employee’s team.

Ascende University also provides ongoing advanced training and continuing education. These courses are open to all employees and many include Continuing Education (CE) credit hours toward satisfaction of licensing requirements.

Download a sample Ascende Training & Development Calendar.

Sherpa Program

The Sherpa Program is a 90-day informal “buddy” program that helps new hires transition into the firm. This voluntary program typically kicks off with an introductory phone call from the Sherpa to the new hire and includes opportunities for them to meet other Ascenders, such as through our New Hire Mixer. Another benefit of the program is that it creates a safe and inviting environment to ask questions.

Performance Review

We support the success and growth of all employees by conducting electronic performance reviews twice each year via our customized evaluation tool, PATH, that allows for collaborative, two-way communication between employees and supervisors regarding each employee’s development needs and professional goals. Because Ascende is a value-driven organization, our performance review process is based on our seven core values—ASCENDE.

Professional Development

Ascende promotes a learning environment by offering on-site instructor-led training for our employees. We also support several additional avenues for those seeking professional and technical training opportunities.

We provide:

  • Various soft skill training seminars throughout the year, which may include supervisory training, performance review process, business writing, business etiquette and time management.
  • Designated subject matter experts (SMEs) who have a comprehensive understanding of specific subjects that serve as internal resources for topic-specific research and guidance.
  • A six-month mentor program initiated by our employees.
  • A three-day Texas Insurance License exam preparation class for each client-facing employee, at no cost to them.
  • Additionally, we support employees working toward their CEBSPHR/SPHR, CRPS and Series 65 designations.